All Refunds are for Store Credit only
• In the rare case the item does not fit properly you MUST provide us with pictures from several different angles and/or videos showing the problem returns will not be accepted without proof.
The majority of products available at "Vertical Doors, Inc." are returnable but you most request a "Return Authorization Number" (RA #) within 7 days of receipt of the product.
Items without a RA # will be refused by manufacturer.
All items must have an authorized RA # and be received in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) to receive a refund.
Please note: Shipping charges are non-refundable
Vertical Doors, Inc. does not accept returns on used items, custom made or custom-painted products or items shipped via truck freight.
Vertical Doors, Inc. will not reimburse labor charges or installation fees under any circumstances.
• Product Warranty All Vertical Doors Inc systems are backed up by a limited Lifetime warranty. The shocks have a warranty for 6 months on any standard shocks. Effective March 1, 2013: 1) Please be advised that all shipping charges will be the customer's sole responsibility. Vertical Doors, Inc. will not pay for the cost of this expese. 2) On all "Universal Kits", and "Best Fit Kits" Vertical Doors, Inc., will honor a 30 day warranty on the shocks. Please be advised that all shipping charges will be the customer's sole responsibility. Vertical Doors, Inc., will not pay for the cost of this expense. If you need to file a warranty claim, you must have the original invoice to make the warranty valid.
Condition of Sale: All sales are final and all products sold by Vertical Doors Inc (The Seller) to the Buyer. Please note that pricing and stock availability are subject to change without notice.
Returns: Authorization to return any and all products must be obtained by the Buyer from Vertical Doors Inc. in advance and must be made within (7) days of receiving the product. All returned products to Vertical Doors Inc. are subject to 25% restocking fee. Buyer must pay for all Shipping / Handling fees on any and all returns to Vertical Doors Inc.. All products which are approved for return are for store credit only. All products returned for credit must be in the original manufacturer’s carton in the same condition as it was originally delivered by Vertical Doors Inc. to the Buyer. Only the original Buyer may request for a return of products. All warranty cards and other such items must be included with the product being returned. Defective items may be exchanged for the same item only, and only after warranty has been cleared from original manufacturer will the Buyer receive product back. After receipt of goods, Vertical Doors Inc. shall inspect the goods to determine the exact quantity and condition of goods received. If Vertical Doors Inc. does not accept the goods as being defective and/or returnable for any reason, Buyer must accept incurred costs.
• Return Merchandise Authorization (INVOICE NUMBER) We reserve the right to issue an Invoice number based on the manufacturer product warranty to us. No return will be permitted on any products that has been abused or modified in any way, except by our Technical Department. Modification includes the removal of, or attempted modification to, any identification labels attached to the product at the time of purchase. ALL RETURNS MUST IN ORIGINAL PACKING CONTAINER, INCLUDING ORIGINAL PACKING MATERIALS, CABLES, MANUALS, ETC., AND MUST BE ACCOMPANIED BY A COPY OF THE ORIGINAL INVOICE, AND THE INVOICE NUMBER MUST BE CLEARLY MARKED ON THE SHIPPING CONTAINER, OTHERWISE THE RETURN MERCHANDISE SHIPMENT IS SUBJECT TO REFUSAL BY US. (The INVOICE # must be obtained from our Customer Service Department) a. PRODUCT RETURN FOR DEFECT OR TECHNICAL REASONS - All request for return authorization due to defect or technical problems must be handled by our Customer Service Department, and must be authorized by the Customer Service Manager. b. PRODUCT RETURN FOR NON-DEFECT OR NON-TECHNICAL REASONS - Both the Sales Manager and the Customer Service Manager must approve such returns. THESE RETURNS WILL BE ASSESSED A 25% RESTOCKING FEE, based on the original sale price. No refund after 14 days. c. SHIPPING DAMAGE - We ship all product insured unless otherwise stated. If product is received damaged in shipment, a notation should be made on carrier delivery document and copy retained for return with the product. A report for damaged product must be requested within 24 hours or receipt of the damaged product. d. SPECIAL ORDERS - Product which is "special ordered" will not be accepted for return. e. ACTUAL SHIPPING CHARGES AND HANDLING FEES ARE NON-REFUNDABLE UNDER ANY CIRCUMSTANCES.
• Order Cancelations: Any credit card or online order that is cancelled prior to shipment will be charge at least 5% transaction fee.
*All orders can take up to 10-14 working days from the day ordered.
also See http://www.verticaldoors.com/disclaimer.html for more information.